🌟 About ScaleCraft:

At ScaleCraft, we help E-Commerce companies and agencies in Germany in establishing their own design department, with us as a partner based in Vietnam. We specialise in creating captivating branding and all the creative elements that convince our clients' customers and build lasting connections. Our mission is to become the backbone of E-Commerce agencies in the design branch.

🔍 Your Role

As a Account Manager, you will be responsible for leading client accounts, managing relationships, and ensuring successful project delivery. This role involves overseeing project timelines and maintaining high standards of client satisfaction. You will play a crucial role in client retention and satisfaction, working closely with various teams to meet and exceed client expectations.

🎯 Key Responsibilities

• Manage client accounts, building strong relationships and continuously improve them
• Lead meetings like onboardings, weekly customer meetings, retrospectives
• Manage project timelines, quality control, and capacity planing
• Manage design team and the their time management like billable hours
• Identify growth opportunities to increase account demand
• Act as a mediator between our design teams and clients, ensuring clear communication

💡 Your Qualifications

• Fluent in English. Fluent in German is a strong plus since our clients are based in Germany
• Understanding Vietnamese Culture to interact with Design Teams
• Great in Time Management, focused and effective working. You’ll work with many projects.
• Strong communication skills, e.g. solving problems, managing people, and presenting ideas.
• If you've worked in design or E-Commerce, especially in Amazon FBA before, is a plus.
• If you can speak Vietnamese, is a plus.

⭐️ Benefits

• Office in Ho Chi Minh City located in D2
• Young and dynamic startup environment
• Possibility to work in different branches
• Opportunities for further training